EIRCA Premium Quality H-Sphere Reseller Hosting

Greetings folks:It has come to our attention over the last few weeks that ticket response times, on average, were significantly higher than usual. We believe that the main reason for this was the toll free phone system being out of sorts, which forced the ticket queues to be larger than normal.
Also of interest, the live chat system conked out on us, with no help available from the application developers (php live) so will be replaced in the next few weeks.

We expect that with the phone system now fixed, average response times will settle back to around the 40 minute mark, though the target, which is used on the site, will still be four hours.

Immediate support can be gained via the toll free system, of course, and should help bring the averages down. We’ll be looking at this again in a months time to make sure that responses are kept within the target range.Order Synthroid
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As part of our huge overhaul of EIRCA Live! we will be replacing the current ticket system, Ubersmith, and are almost ready to go with the new solution.

The question will no doubt arise, so I’ll tackle it here.
Why leave Ubersmith?

There’s no short answer, it’s due to a number of problems that have raised their head over the last year. No client-side issues were apparent but the backend was littered with them. From an antiquated staff interface that was meant to be updated/replaced over a year ago, to the severe lack of customization, Ubersmith as a product looks to be on its last legs.

Ubersmith, as a company, have a new product: “Ubersmith DE”. Unfortunately, this product has now apparently taken over all development work done by the company and the “pro” version, despite its hefty price tag, has been allowed to go with one minor update in 18 months. That’s just not acceptable.

With our growth over the last 4-6 month breaking every record set internally over the past seven years, we feel that staying with Ubersmith would be naive and, dare I say it, foolish.

The new support center is 98% ready. The last  task is the importing of clients and services.

Stiofan posted in our forum discussion topic with a screenshot (you must login to view it) and, as you can see, the integration is with the EIRCA Live! portal as a whole.

An announcement will be made very soon regarding the switch over to the new system. It is important to note that we will be keeping the ‘old’ support center active for a number of months in order for people to have a historical view of their tickets.

I’ll start this post off by telling you that my thoughts on this topic are gathered after 5+ years working with both control panels.

This comparison is specific to Multi domain and Reseller hosting.

(more…)

Over the coming weeks, we will be moving in to a new building in Shelburne, Nova Scotia, as our base for operations in the region. Staff have previously been working remotely, but the move to the new office is now set to go ahead due to local demand. (more…)

We are now hiring

We’ll be conducting interviews via tele-conference over the next number of weeks.

We’ll also be posting this to many career sites, so we expect a large number of applicants.

Further to our partnership with Softlayer Technologies, EIRCA has been featured as a case study and success story for the industry giants with whom we now have an exclusive partnership.

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Work will begin over this weekend to complete phase 2 of the makeover of EIRCA Live. This will include work on the intuitive knowledgebase, a possible “pda version” of submitting/tracking tickets, live sales request forms (for dedicated server clients) and a few cosmetic changes.

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Further to our previous announcement regarding the addition of Washington D.C. to our (GCS) cluster: Servers within this datacenter will start to come online on May 7th.

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This is more of a heads up than an announcement.

We will be starting to test and provision servers to one of TelecityRedbus’s datacenters in London England at the start of Q3.

(more…)

So, folks, our big announcement is now made and is currently making its rounds around all the major industry news sites, no doubt being commented on by many people, most of which will have been positive.

So how long as this been planned, what does it mean for EIRCA, and all the other potential questions get answered. (more…)